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Etiquette
To ensure that guests can enjoy the peaceful sanctuary of Banyan Tree Spa, we respectfully request that all visitors keep noise to a minimum. Cellular phones and electronic devices are discouraged.
Attire
Please arrive at the Spa wearing comfortable, light clothing or a bathrobe. Disposable undergarments are available on request.
Reservations
Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment.
Check-in
Please check in at the spa reception at least 15 minutes prior to your scheduled treatment to avoid reduced treatment times. A late arrival will result in a shortened treatment to accommodate other guests fairly.
Special Consideration
Guests who have high blood pressure, heart conditions, are pregnant or have any other medical complications are advised to consult their doctors before signing up for any spa services. Kindly inform your spa therapist of any existing medical conditions.
Smoking And Alcohol
Smoking and the consumption of alcohol within the Spa are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after any Spa treatment.
Cancellation Policy
A 24-hour cancellation notice is required to help us re-schedule your appointment, subject to space availability. Any cancellation with less than 4 hours’ notice will incur a 50% cancellation fee. Full charges will be imposed for a “no-show”.
Valuables
We recommend that no jewellery be worn at the Spa. The management and staff accept no responsibility for the loss of money or valuables of any kind brought into the Spa premises.
Gift Certificates
Gift certificates for our spa treatments are available. For more details, please contact our spa outlets.
Refund Policy
Treatment packages and spa memberships are non-refundable, non-transferable and non-exchangeable.
Payment
We accept cash and all major credit cards. Prices are subject to change without prior notice.
Disclaimer
The spa treatments, services and/or facilities received or utilised at Banyan Tree Spas, Elements Spas By Banyan Tree and The World Spa by Banyan Tree are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that Guests may have. Guests will fully indemnify and hold harmless Banyan Tree Spas, Elements Spas By Banyan Tree and The World Spa by Banyan Tree its holding company(ies), affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments, services and/or facilities.
